Frequently Asked Questions

Most frequent questions and answers

Do you have physical stores ?

We are an online company but we do have a small showroom, where we display some of the products on sale, so you can visit and check the quality of the products. We are in Jebel Ali Industrial Area 1, Dubai . You can find our location map below : 

 https://goo.gl/maps/YbfzqaLGosSaniMn8 

How long will delivery take ?

Depending on the type of the product you wish to purchase, we usually ship all orders in 1-2 days if the products are in stock. Otherwise, it may take longer. Please check the product page to see if we have the product in stock.

For in-stock products ;

  • National UAE deliveries : 1-3 days
  • GCC deliveries : 3 – 5 days
  • International deliveries : 5- 7 days

Detailed information can also be found on the product pages. 

What exactly happens after ordering ?

Once we receive your order, we pick the product from our warehouse and arrange delivery to your address by courier. In the meantime, we keep you informed at every stage until the product arrives at your door. We do provide the tracking number for your order so that you can also check the status anytime.

Where do you deliver ?

We deliver across UAE and the GCC region. Our shipping prices are calculated based on UAE deliveries. If you are from outside the UAE, we will make sure to get the best quote for shipping the products to your address.

How much does shipping cost ?

Shipping is free across UAE for all orders above AED 200. For orders below AED 200 shipping fee is calculated at the checkout. Please also note that the free shipping offer is only valid in UAE. For GCC and international orders shipping fee will be charged during the checkout process.

What is your return policy ?

Please read the returns policy section for details.

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